Product Support and Technical Help

Elite Technology strives to provide the best in customer support. We understand the pressure gymnastic meet directors are under to deliver a flawless meet and appreciates that most meet personnel running the scoring system are booster club parent volunteers who do not have frequent exposure to the Elitescore system. 

Most problems encountered with our systems are training issues and/or computer hardware upgrades which find the Elitescore software components (including Score Master) being forgotten or improperly configured upon re-installation.  As a reminder, Elitescore uses Score Master exclusively as the main scoring program. Score Master support is also available at www.score-master.com should have questions, problems, issues with the basic use of the scoring problem.

Elitescore Support is available both by e-mail and by phone:  

HELP DESK   (913) 302-4200

Prior to contacting our Help Desk we ask that you familiarize yourself and others operating the system with the following information.

The following informational Sections and Technical Library to follow will help you quickly answer most questions and/or be your source for the software you are missing.

Quick Tip Start-up Guide

Rule #1: Do not wait until the night before a gymnastics competition to test your system. It is advised you do a complete system test with the meet database one week prior to the event.

Lack of planning and preparation on your part does not constitute a crisis for the Elite Technology Support Team!! We may not be available to help on a moments notice.

System Start-up Tips:

1. Once scoreboard is set in proper position, secured on its tri-pods, and the scoreboard interface module as been placed so the antenna is protruding through the top of the scoreboard (top/upper left), plugs the unit into a 120VAC power source. (At the completion of the day, it’s recommended that the scoreboard be unplugged.)

2. Start-up Score Master and confirm the Default Meet Name is selected correctly for the MEET you wish to score. Upper right corner of Score Master’s Main screen labeled “Default Meet: “

3. Start-up Elite Wireless and watch for “Program Text B” wakeup message to appear on every line of the scoreboard.  Next, confirm the Meet Name you wish to score appears in the Elite Wireless main screen title bar. If not, shut down Elite Wireless, and select the correct meet in Score Master.

4. Send a Quick Message from Elite Wireless to confirm communications are working between the scoreboard and the scoring computer. If a message does not transmit, it could be exceeding the 86-character message length limit.  Send a short message!!

5. Turn on all the Palm Pilot DET base stations and observe the Low Battery “Red” LED. The LED will flash when powered up confirming a self-test is running. Once complete, the LED will turn off, unless the 9-Volt Battery in the base of the unit is low. If so, change out the battery!  A fresh 9-Volt battery should deliver 8-10 hours of use. Once the Low Battery LED turns on, you have about one (1) hour of time before the radio cannot function and Comm Error: 5’s will begin to appear.

To find the Elite Wireless scoring keypad application on the Palm, either push the “button” on the plug connector (at the base of the Palm Pilot)  or hit the Home  icon in the lower left corner of the Palm.  Look for the “stick figure balance beam” icon and select.

6. Make certain each Palm Pilot is properly set-up for the number of judges, type of competition, event, and Radio ID.  Multiples venue events will be using different Radio IDs to link the Palm Pilots, Scoring Computer, and Scoreboard.
   
   
   
7. Using an invalid Gymnast competitor number, send a score from each Palm Pilot. You should receive a “Competitor Not Found” message that confirms the Palm Pilot is communicating properly with the scoring computer. Double check that each Palm Pilot test entry is recorded on the Elite Wireless incoming score screen and is marked “Invalid Comp #” in the Score Sent Field (far right column)
   
   
8. Using a valid gymnast competitor number, send a score from the scoring computer using the Manual Score Input from the Elite Wireless incoming screen. Score should be recorded in Score Master and flashed on the scoreboard. You can verify the score being recorded in Score Master using Speed Score to do an inquiry for the competitor number used. Make note of this gymnast number and make sure scores are set back to zero using Speed Score in Score Master or is overwritten during the competition.

With these eight (8) steps completed, you are ready to begin your meet with the EliteScore MDX Scoring System.

If problems persist and this guide does identify and correct the problem, call the Elite Technology Help Desk for Support.  (913) 302-4200

Also, Please go back and re-read Rule #1  Thanks!

Recovering Palm Applications

What to do if your Palm Pilot Batteries Die & Palm Elite Wireless Application is Lost!

If you installed the Palm® Desktop and other software from the CD included with your handheld, you already have Quick Install on your Windows computer. This tool makes it easy to install applications and files when you synchronize.
You can install applications by using Quick Install from within Palm Desktop software, by dragging and dropping onto the Palm Quick Install icon, or by using the commands in the Palm Quick Install window.
You can install the EliteScore application from your Windows computer to your handheld or to an expansion card inserted in your handheld. When you perform a HotSync operation, the applications are stored in Program Memory and are optimized for use on the handheld.
Using Quick Install from within Palm Desktop
(Windows only)

1. On your Windows computer, open Palm Desktop software.
2. Copy the application:
1. Click the Quick Install icon in the launch bar at the left of the window.
2. Drag and drop the application onto the Quick Install window.
3. When the confirmation dialog box appears, confirm your username, the application name, and the destination, and then click OK.
3. Perform a HotSync operation to install the file to your handheld.

Using the Quick Install icon
(Windows only)

1. Copy or download the application(s) or file(s) you want to install onto your computer.
2. Drag and drop the files onto the Quick Install icon:
3. From My Computer or Windows Explorer, select the file(s) or folder that you want to install.
4. Drag and drop the file(s) or folder onto the Quick Install icon on the desktop.
5. Select your handheld's profile and click OK.
6. Perform a HotSync operation with your handheld.

Using the Quick Install window
(Windows only)

1. Copy or download the file(s) you want to install onto your computer.
2. Double-click the Quick Install icon on the desktop.
3. Select the files to install:
4. In the User drop-down list, select the user name for your handheld.
5. Click Add.
6. Select the file(s) you want to install.
7. Click Open.
8. Perform a HotSync operation with your handheld.

I can’t see a file I moved from my computer to my handheld.
If you used Quick Install to move a file to your handheld, depending on the file type, the file may be located in your handheld’s Program Memory. If this is the case, you can’t view the file using File Transfer or the Files application, but you can access it by using the appropriate application. If you want to be able to see the file in the File Transfer window or the Files application, copy it to your handheld’s Internal Drive using File Transfer. Want to learn more about File Transfer, the Files application and the Internal Drive? Your handheld's manual includes this information.

Frequently Asked Questions (Classic & MDX Series Scoreboards)

This Section is currently being updated

SM Guide (pdf)

This version of MDX Wireless must be used when scoring Elite/FIG meets with scores higher than 10. Must be used exclusively with Palm code version 5_6_2 above. (Elite5_6_2.prc)